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ORDERS

Placing an order

Step 1:Add product to your shopping cart.

Add a product to your shopping cart by choosing "add to cart" (yellow button). If you want to continue shopping, please do so. The product you have choosen before will remain in your shopping cart.

Step 2: Checkout

In case you would you like to checkout, please go to the shopping cart icon (top right) and click on it. Here you can fill in your discount code if you have one. If you don't have one please continue to "Calculate Shipping Costs". Fill in your country and zip code and then click on "View". Now you have the correct shipping costs for your order. After this you tick the box in front of "MyParcel" and click on "Update Total".

Step 3: Completing your order.

Please check your shopping cart and proceed to the checkout by clicking on the yellow button "Proceed To Checkout".

To complete your order, please follow these steps:

1. Fill in your billing and shipping address (fields with a * are required)
2. Please go to "Payment Methods" and select your payment option.
3. If you have a discount code, you can fill it out here and then click "Apply".
4. If you have any comments, please write them in the "Comment" box.
5. Last step is to accept the terms and conditions and then click on the "Buy" button.

After confirmation of your order you will receive 2 emails: an email confirming your order and an email confirming the dispatch with the respective Track&Trace number. You can then follow your order, so you know exactly when you can expect it to arrive. The invoice you will receive shortly after you have placed the order.

Order cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us Tuinenga Kapsalons; Hoendiepskade 1; 9718 BD Groningen; The Netherlands or call us on + 31 50 313 7717 about your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Order status

Shortly after the order date, you will receive an email with your Track & Trace code so you can accurately track the package. Click on the link to follow your order so that you are aware of the shipment status. 

Using your discount code

When you go to your shopping cart page, you will see an input field in the middle of the page with ' discount code '. There you can fill in the discount code and then click on "apply". From that point on is your discount charged directly and you can continue with your order. Note: you can only use one discount code at the same time.

 

Create an account

By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.

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